When you buy Warranty from Eureka, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every Eureka Shiled policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.
Our claims team has first-hand knowledge of risks, business practices, legal and regulatory issues. The team is supported by dedicated Claims Product Managers, ensuring that you are satisfied with the progress of your claim every step of the way.
We get your claim to the right expert fast. Each claim is handled by an examiner with the most appropriate type of expertise, based on the product line and the complexity of the loss. Administrative tasks are handled by separate teams, giving more time for our examiners to work with you on a stronger, more proactive partnership to settle larger and more complex claims, and provide a faster service on more straightforward claims.
In 2014, we have implemented a new framework to further strengthen our claims service:
These changes, along with enhanced claims handling processes and technology, offer you more peace of mind when you need it most.
When you make a claim, it’s our opportunity to keep our promise to you .
Our expert team will handle your claim efficiently and professionally, helping you to recover from your loss as quickly as possible.
When settling a claim, speed and accuracy is important. We tailor our approach to each claim, looking for the best way to move the claim toward a fair resolution in the least possible time, while being sensitive to your needs.
Smaller, less complicated claims are handled through our routine or "fast-track" procedure, which allows for fast and efficient settlement.
For larger losses, when you make a claim with Eureka Shield, you have the advantage of dealing directly with the decision-maker, and you can rely on our team having specific knowledge and experience of local laws and practice.
|Protection Plan||Year 1||Year 2||Year 3||Year 4||Year 5|
|Theft and Fire||25%||--||--||--||--|
In the event of any Failures or damage which might give rise to a claim under this plan please notify the administrator as soon as possible on 965-25761100 / 273 you will be assisted
You should not act in a fraudulent manner such as:
Eureka Shield protects new items from the day they’re purchased. However, most new items also come with a manufacturer’s warranty that covers defects due to parts or workmanship for the first year of ownership.
If there’s an issue with your item that is normally covered by the manufacturer's warranty during that time, we’ll refer you to the manufacturer so they can resolve it. That way, you can save your Eureka Shield plan for when you really need it – after the manufacturer’s warranty expires.
If you purchase "Drops & Spills" coverage, then your Eureka Shield plan also covers accidental damage such as falling off a table and liquid damage, which is not covered by a manufacturer’s warranty. In these cases, Eureka Shield has you covered from Day One.
Yes. We strongly recommend backing up the data on your device before sending it in for repair. If we need to restore or replace your device, all of the data on it will be erased.
We’d be happy to help you schedule an in-home repair. To get help from one of our Claims Specialists.
P.O.Box: 909 Salmiya, 22010 Kuwait Tel: +965 25761100 Fax: +965 25736913